Guest Experience

As part of our mission to provide the highest quality experience and service along the Gulf Coast, we ensure our guests are taken care of every step of the way. To achieve this, we've combined our sales and our guest services department into the Guest Ambassador division. Guest Ambassadors serve as stewards of the guest’s experience; they are trained in both sales and customer service, and are is equipped to handle everything from booking vacations to answering questions once guests arrive. Our local team is available 24/7 to answer calls, texts, and emails at every stage of the guest’s vacation. 

At Southern, the guest experience is our number one focus. After a guest books their stay, we keep them engaged with us with emails leading up to their check-in date; they’re invited to log into the Guest Portal to familiarize them with the details of their rental, and they’re even given the opportunity to book their beach activity with our Southern Perks partners. On our website, SouthernResorts.com, guests can keep planning with our Gulf Coast Guide. The Guide is full of information on the activities on and off the beach for adventure, leisure, and ecotourism as well as some of our favorite local restaurants in each of our areas. 

We are committed to providing a sweet Southern stay for all of our guests. Tan lines may fade, but memories are forever.