How Does Southern Handle Cancellations?

Cancellation Policy for Your Vacation Rental on the Beach

When traveling to the beach, visitors want their stay to fit what they envision when they travel to the Gulf Coast. Here at Southern, we understand the importance of being able to accommodate every dream vacation. We have found that a strict cancellation policy is a top reason that deters people from booking their vacation rental on the beach with Southern. One way we ensure our guests are able to plan the ultimate getaway is with our relaxed cancellation policy. Effective for reservations made after December 1, 2020, our new relaxed cancellation policy allows travelers to reserve with confidence.

vacation rental on the beach

When a guest books their vacation rental on the beach, we collect a low deposit at the time of booking (for reservations made more than 30 days before arrival). Our automatic payment system helps guests keep track of what payments are coming up, ensuring they do not miss a payment date. Our new relaxed cancellation policy allows guests to cancel their vacation at any time and receive a refund on the funds paid. These terms vary depending on how close they are to their arrival date. See below for more details on our relaxed cancellation policy:

  • 30 Days or More Before Check-in: If we are notified of your intent to cancel 30 days or more before your check-in date, you will receive a refund minus our service fee, travel insurance, and taxes.
  • 15-29 Days Before Check-in: If we are notified of your intent to cancel 15-29 days before your check-in date, you will receive a refund minus the service fee, travel insurance, taxes, and 50% of the total reservation rent.
  • 14 Days or Less Before Check-in: If we are notified of your intent to cancel 14 days or less before your check-in date, only the prepaid cleaning fee will be refunded.

We believe this provides guests with confidence when booking their vacation rental on the beach with Southern. Click here for more information about our relaxed cancellation policy! “Reserve with Confidence, Vacation with Ease.”

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2021-05-06T16:23:08+00:00