How Does Southern Service In-House Guests?

Guest Ambassadors ~ Join Southern

At Southern Vacation Rentals, we value our guests and the experience they encounter when staying with us. Whether your in-house guest is a family of 5, or a young couple looking for a beach getaway; our mission is to ensure that from start to finish, their experience is a sweet Southern one!

Person working on a laptop

With this goal in mind, we built our Guest Ambassador team. We merged our Reservations and Guest Services teams to unite as one and be available to our guests at any point during their stay. This team is equipped with professionals who are able to handle guest calls and tend to guests’ needs. From sales calls to service calls, they are available to talk through any issues or questions that may arise at any stage during our guests’ vacation. Our Guest Ambassadors are available 24/7 to answer any questions that may arise during your stay.

Not only are they held to high conversion and sales standards, but they also epitomize our vision of being the most caring company on the Gulf Coast. Through our software system, we are able to utilize several means of communication, all of which allow prompt responses and accurate tracking of all rental requests. Guests can reach a Guest Ambassador by:

  • SMS text
  • Email
  • Call

Guest Portal

On top of the above features, our guests also have access to their own Guest Portal. The Guest Portal is easy to navigate and provides reliable information about their reservation including local recommendations so that they can fully experience all that we have to offer.

Part of the sweet Southern experience includes our Sothern Perks! This allows guests (and owners) discounts on some of our favorite activities along the Gulf Coast. View our Southern Perks here.

Interested in learning more about our vacation rental management program? Contact us!