Effective Results with Text Messaging ~ Join Southern
Think about your own habits with your cell phone: how often do you check it? How much time do you spend on it? How much more likely are you to see a text message than an email? Text Request reported that 48.7 million people will choose to receive text messages, or SMS communications, from businesses by 2020, and the average American checks their phone 47 times a day. 9 out of 10 consumers prefer to communicate with a business through a text message, also according to Text Request. This could be anything from alerts to reminders for sales. When it comes to communicating with guests at Southern, we’ve seen incredibly effective results with text messaging.
As technology advances, we see a rise in mobile-friendly operations for your day-to-day life. You can book flights, have food delivered, and pay bills all with just a few taps of your smartphone. Just about everything can be done from the convenience of your phone. Communicating via a text message is also a huge advance in the vacation rental industry. With the ability to tailor our communications to guests’ preferences, we’re able to reach them however they like. That includes communicating with guests via text messages.
Our Client Care department, just one of the vacation rental management services we offer, sees effective results with text messaging our guests. This allows us to reach a large number of guests at once to send promotions and offers, but also for instances including inclement weather. Guests can reach us at any hour of the day, since our Client Care department has staff available 24/7. Some guests may want the promptness of a phone call but not want to speak on the phone – that’s where text messaging comes in. Our Client Care team can also send guests information about their rental including door codes, directions, and more. Since a text message is a real-time alert and email is not often checked regularly, texting with guests has proved highly effective.
This is just one way we service guests across Northwest Florida and Coastal Alabama. Contact us today to learn about our full range of vacation rental management services!